I've done everything and tolerated everything up to this point through all the shit but this I think is the last straw.

Primary reason: Absolutely NO in-game customer service. Every other game I even had GMs on whisper/friend's lists... They do not exist in SWTOR to any level. Nor does any resemblance of in-game customer support.


Problem 1) Customer Service...

Or lack there of entirely. A few hundred accounts were hacked right on Christmas. OK, for various reasons, crap happens. It should be a simple issue of 'Yup it happened, we know how and we need to fix it...' Especially when it was their fault as it was this time.

To fix it, simple, restore all characters/items to that point in time, stored on the server backup systems. Simple and easy.

The problem; THEY CAN'T DO IT!!! A friend with more then a dozen affected toons to this day is still being ignored... Tickets get closed with 'Issue Resolved' on it and his toons remain empty.

That is just NOT acceptable...

Problem 2) People.

I had a discussion with someone today that swore up and down it didn't matter what the gear was (level) as long as you had X enchantments of this type, etc. It doesn't matter if you have the best min/maxed piece in a slot, if it's not (for sake of discussion) alacrity, then you're doing it wrong, regardless of what other gear you might 'have'.

I also have gone through each piece, CRIT, SURGE, ALACRITY, etc. I have the same or less then said user, as well as the same other important stats, but my numbers (alacrity %, crit multiplier, etc.) are all 1-2 points larger. But I'm doing it wrong... So... Same stats (bonus damage/healing/etc., better secondary stats (crit, surge, alacrity), but I have too much of this or that and not enough of this just because I don't have 6 enhancements that say this and my augments are that... I should instead buy garbage enhancements and run mainstat augments JUST because some website says that's what you should run. That is one reason I do NOT look at the shit websites and use them as gospel for building, all-too-often they are incorrect or inaccurate unless you have an endless supply of end-game gear (you don't, even with an exploit). I spend hours on the dummy changing gear, re-doing rotations, etc. to get the best numbers I can produce. I don't run any macros and I have four working fingers on my left hand and two on my right. I don't get many hot-keys either. But I'm almost ALWAYS in the top two on the DPS charts... but that's not good enough apparently...

Instead of the website saying to run '850' alacrity, '500' crit, etc. Then they argue I don't know how to play the toon cause my 'setup' is all wrong. This is all I hear anymore. Not 'use augments to fill in where your gear is lacking' as they are supposed to be. Unless you have the best possible gear in every slot, using the augments to tweak out your crit/alacrity/surge/etc to get it where it should be is the only way to get your numbers up. You lose out ONLY on damage and healing bonus numbers which, without everything else topped out, wouldn't matter anyhow.

It's like a tank without as many hitpoints... So my Vanguard isn't nearly in maxed gearset, but I make sure his resistances are 50, 20, 45, 43 or better (especially shield absorb) with augments. Hit points are 51k at level 3. But the 'guides' I've seen all say to run only shield augments. HOWEVER, I noticed with all shield augments that I was 50, 18, 47, 36... Swap out a few shield which that point drops barely any to severely boost TWO other stats cause they aren't at any apparent cap? It is the better thing to do to balance out the mitigation. I shield hits 7% better now and only 2% less often for swapping out quite a few augments. Someone who doesn't actually test the information they find wouldn't notice that. OR, should I do as everyone screams that he doesn't have the hit points and put in all Fortitude augments. Sure I can get another 7k HPs out of doing that and my shield, absorb and defense would all be ~ 50, 15, 30, 30... Considering even shielding attacks in the new content I'm getting hit for 12k... that doesn't make ANY sense to me. But this is what was discussed last night on another toon and more then one person swore I was doing it wrong...

SO, I spent all the comms to do it their way... Well guess what. On THAT toon, bonus healing dropped almost 120 points, crit went DOWN another 1.6%, alacrity stayed almost the same (within a few tenths) as did surge... I had a TON more endurance (pointless)... Now if I had just one or two more pieces of gear the right way, that might all change! BUT WITH WHAT I HAD, USING THE REAL PIECES AND NOT GARBAGE PIECES TO GET THE MOST POINTS OUT OF EACH SLOT POSSIBLE...

So HOW was 'your' way better? Min/Maxed gear perhaps... But not with 'getting up to that point' gear... Not at ALL!!! I had the best 192 gear I could get. Not even the crappy comm 192 gear (of which we have no comms for anyhow). But they insisted I drop all of that to get even worse crappy 186 gear (the problem here is my gear was say 78 crit and 111 alacrity, dropping to the worse gear meant mre endurance (useless) and 43 crit and 102 alacrity (if I remember accurately, not logged in right now)) to setup as the websites described as that's the ONLY way to do it... Well there ya go. I can't prove it wrong any more then that... I shouldn't have had to but I wanted to be sure I wasn't going insane... X points of alacrity get you X percentage of boost. X points in crit (along with mainstat, etc.) get you X percentage in crit chance. X points in surge get you X percent crit multiplier. AND THAT'S IT! Mainstat/power add up to bonus damage and healing. Once you're at end game that will come up a touch, but you want to keep everything else up there while you get there or you're not as effective. How about someone without enough Accuracy enhancements, sitting at say 96% melee accuracy, trying to DPS... Put some augments in there to get to 99+... As you get better/more enhancements, you can change them for power/mainstat augments... But instead people want to argue that's not what the website says... That's all they kept saying... Over and over...

And as for mainstat or power augments, maxed out to the limit, either one and your DPS/HPS is going to be extremely close. The rest is all about getting your stat points to an expected level, NOT following some stupid website, and NONE of that has anything to do with how you play your toon, just setting it up. So even pulling that card out is both childish and stupid. They tried that one too. 'You want to argue against a X player?' We are NOT talking about playing, we're talking about setup and how the game works with gear... Playing is a whole other topic...

Problem 3) 'Upgrades'

To go even further, you can't play what you like. Want to play a slinger, you have to play it this way or you fail, sage, same, etc. Want to heal, have to play this... Tank, well a little more room there but. Melee DPS is almost useless in the new content for extreme DPS so why bother? They can't balance DPS between even two DPS specs on the same class, let alone different classes, good God that will NEVER happen.

But that's it, I'm pretty much done with this game. I might log in again if they ever actually get Customer Service to do actual work... but I hold little to no hope for the game anymore. It's dead.

In the end, it's all problem #1 that is the last straw. I can work through and ignore the rest but since I was typing... I can not tolerate #1 at any level regardless of game/name/etc. And this, again, is all EA's fault. One in my guild and I both knew people at Bioware. One of their locations (the one close to me) is all but void now of people thanks to the EA buyout. Hell I haven't been there in so long, they might have closed the doors all together by now and moved it all to EA house... The few that are left are all on EA's payroll. But yet they claim that it is still a Bioware company. Please, how do you figure that?!? They don't even have enough people to handle emergency tickets. I hear they are still working on November/December tickets... WTF!?!

I stopped supporting EA a LONG time ago. Refuse to buy any EA game, and THIS is exactly why!!! I let this one slip and while I had fun for years, now I regret it as simply another EA @#$%up.